Help

Need a device for Remote Learning?
Click here: NYC DOE support for Remote Learning

For hardware and software support: call AppleCare Support for the NYCDOE at 1-800-919-2775. When prompted, enter the PIN: 692363 (NYCDOE).

ONLY call this number to ask about setting up your iPad or accessing learning applications once you receive the device. Do not call to check on the status of your device request. 

Need help?

Contact the DOE Service Desk at 718-935-5100 or open ticket online.

OR

Click here for Technical Support for Families from the NYC Department of Education

Over the Phone Interpretation Services for Schools
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